Account & Data Deletion Policy

You can request account deletion in the following ways:

• In-App: Go to Profile > Settings > Delete Account. Follow the confirmation steps. Your account will be queued for deletion immediately.
• By Email: Send a deletion request to privacy@r90navigator.com from the email address associated with your account. Include “Account Deletion Request” in the subject line.

We may ask you to verify your identity before processing a deletion request to protect your account from unauthorized deletion.

Upon confirmed account deletion, the following data will be permanently removed from our systems:

• Your account profile (email, name, authentication credentials)
• Onboarding quiz answers and personalization data
• Sleep rhythm plans and preferences
• Sleep logs, check-ins, and journal entries
• R-Lo AI conversation history
• Notification preferences and reminder settings
• Calendar integration data (if connected)
• App usage preferences and settings
• Any web quiz results linked to your account

Certain data may be retained after account deletion where required by law or for legitimate business purposes:

• Subscription and transaction records: As required by tax and accounting regulations. These records do not contain your sleep or wellness data.
• Anonymized aggregate data: Data that has been fully anonymized and cannot be linked back to you may be retained for product improvement and research.
• Legal compliance: Data required to comply with legal obligations, resolve disputes, or enforce agreements.
• Security logs: Minimal security logs may be retained for up to 90 days to protect against fraud or abuse.

Unless required for legal, security, or accounting reasons, we aim to delete or anonymize your account data within 30 days of a verified deletion request. In most cases, deletion is completed sooner.

You will receive an email confirmation when your account has been deleted.

Subscription cancellation instructions:

• iOS: Settings > [Your Name] > Subscriptions > R90 Navigator > Cancel
• Android: Google Play Store > Menu > Subscriptions > R90 Navigator > Cancel

Account deletion removes data from our servers. Data cached locally on your device (such as offline sleep data or preferences) is not automatically removed by server-side deletion. To remove local data, uninstall the R90 Navigator app from your device.

Once your account is deleted and the deletion process is complete, the action is irreversible. If you wish to use R90 Navigator again, you will need to create a new account and complete onboarding again. Previous data cannot be recovered.

For questions about account deletion or data requests:

• Privacy: privacy@r90navigator.com
• Support: hello@r90navigator.com